Refund Policy

The more you order, the happier we are! However, we strongly discourage our customers from buying any item where there is doubt. Please double check all product details and triple check sizing details. We would be happy to help you out with any queries regarding making your purchase.

Please note: By completing a purchase, you acknowledge and agree to these terms and conditions.

Cancellations

If you wish to cancel your order, you must contact us within 24 hours of placing the order. Please email us at support@houseofmusk.in  Our cancellation window closes after 24 hours. 

Sales and discounted items

1. We do not offer any exchange or return on discounted items. All sales are final. 
2. Prices and discounts during the sale periods are exclusive to the event and will not be honored before or after a sale.
3. Discounts cannot be combined with any other offers, credits, or gift cards.
4. Once an order is confirmed, it cannot be modified or cancelled.
5. Products purchased with credit notes are considered as discounted items  are not eligible for further exchanges or returns. 
6. By completing a purchase, you acknowledge and agree to these terms and conditions.
   
7. To start a return, you can contact us at support@houseofmusk.in or fill out the return form available in the website footer.

Returns

We do not accept any returns unless the product received is damaged. If you have received an incorrect or damaged item, please contact us with your order number and an image and description of the issue within  72  hours of delivery of package. We will replace your order subject to examination of damages. Any issues reported after 72hrs will not be considered for replacement as the package has been out of our warehouse for a considerable amount of time and in conditions beyond our control. 

Exchange 

In cases where there are sizing issues we will only be able to offer you an exchange for a different size or style. In case the size is not available, we shall provide store credit valid for 6 months. In case of style exchanges, the exchange must be selected from the products currently available on the website. All exchanges are final. 

Important notes on Credit Notes & Exchanges

1. Your store credit valid for 6 months. We do not accept usage of credit codes beyond its validity period so please ensure the code is utilised within the validity period. 
2. Products purchased with credit notes or received through exchange are not eligible for further exchanges or returns.
3. Credit notes are issued for a minimum order value and cannot be refunded or carried over.
4. Credit notes can only be utilised for full price online purchases on our website. They cannot be combined with any other offer.

How to process your exchange

1. As we work with limited quantities, please initiate your exchange request within 72 hours of receiving your order by emailing us at support@houseofmusk.in.

2. The product must be shipped back to the House of Musk HQ in Delhi within 7 working days of raising the request. For assistance, you can reach out to us on WhatsApp at +91 92209 24440.

3. Items must be returned unused, with original tags and packaging intact. Products that do not meet these criteria will be sent back to the customer.

4. Any items received after 7 days from the date of exchange request will not be accepted and will be returned to the sender.

Please note: These policies are subject to change without prior notice. By making a purchase, you agree to these terms and conditions.