Return Policy

At House of Musk, we want you to love every piece you purchase. We encourage you to carefully review product descriptions, fabric details, measurements and size charts before placing your order. If you need assistance choosing the right size or style, our team will be happy to help.

Please read our policy carefully before placing an order. By completing a purchase, you acknowledge that you have read and understood our policy.

1. Refund Policy

House of Musk does not offer monetary refunds for eligible returns, size exchanges or style exchanges. For eligible returns, we issue store credit in accordance with the terms outlined below.

All approved store credits are valid for 6 months from the date of issue and must be used within this validity period.

For eligible returns where store credit is issued, a return pickup charge will be deducted from the store credit amount. House of Musk will arrange the return pickup.

Any remedy for damaged, defective or incorrectly supplied products will be handled after verification and in accordance with applicable consumer protection laws.

2. Order Cancellations

• Cancellation requests must be emailed to support@houseofmusk.in within 24 hours of placing the order.
• Cancellation requests made after the 24-hour window will not be accepted.
• Once an order has been confirmed for processing, it cannot be modified or cancelled, subject to applicable consumer protection laws.

3. Returns

We accept eligible return requests for a change of style or other qualifying reasons, subject to the conditions below. Approved returns are settled through store credit only.

• Return requests must be raised within 72 hours of delivery.
• To initiate a return, email support@houseofmusk.in or reach out to us on WhatsApp ( +91 92209 24440) with your order number and reason for the return.
• House of Musk will arrange the return pickup.
• The product must be unused, unworn, unwashed and undamaged, with all original tags and packaging intact.
• Once the returned product has been received and inspected, the eligible store credit will be issued after the applicable deduction.

Returns that do not meet the above conditions will not be accepted.

4. Size and Style Exchanges

If you wish to exchange your purchase because of a sizing issue or would prefer a different style, you may request an exchange within 72 hours of delivery.

• Email support@houseofmusk.in with your order number and requested size or style.
• Exchanges are subject to product and size availability.
• Style exchanges must be selected from products currently available on our website.
• If the requested size or style is unavailable, eligible store credit valid for 6 months will be issued, subject to the applicable return terms.
• Products received through an exchange are considered final sale and are not eligible for further exchanges or returns, except where required by applicable law.

Please contact our team before sending any item back. We will guide you through the exchange process.

5. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please notify us within 72 hours of delivery.

Email support@houseofmusk.in or WhatsApp +91 92209 24440 with:

• Your order number.
• Clear photographs of the product and the issue.
• A brief description of the problem.

All claims will be reviewed and verified by our team. Depending on the nature of the issue, an appropriate resolution, such as a replacement or another remedy required under applicable law, will be provided.

Requests reported after 72 hours may be more difficult to verify and will be reviewed in accordance with applicable law.

6. Return Shipping and Pickup

For approved returns, House of Musk will arrange the return pickup at the address provided by the customer, subject to service availability.

The return pickup charge will be deducted from the store credit issued for an eligible return. Customers should not dispatch a return independently unless our team has authorised it.

To initiate a return or exchange, please contact us at support@houseofmusk.in or WhatsApp +91 92209 24440.

7. Store Credit Terms and Conditions

• Store credit is valid for 6 months from the date of issue.
• Store credit cannot be redeemed for cash or transferred for a monetary refund.
• Store credit must be used before its expiry date.
• Store credit may be used for eligible full-price purchases on the House of Musk website.
• Store credit cannot be combined with other promotional offers unless expressly permitted.
• Products purchased using store credit are not eligible for further returns or exchanges, except where required by applicable law.
• Any minimum order value or other redemption condition must be communicated to the customer when the credit is issued.

8. Sale and Discounted Products

• Products purchased during sale events or using promotional discounts are not eligible for returns or exchanges, except for damaged, defective or incorrectly supplied products and other circumstances where a remedy is required by applicable law.
• Products purchased using store credit issued for a previous return are subject to the applicable store credit terms.
• Sale prices and promotional discounts are valid only during the specified promotional period.
• Discounts cannot be combined with other offers unless expressly stated.

9. Contact Us

For assistance with returns, exchanges, sizing or product queries, please contact:

Email: support@houseofmusk.in

WhatsApp: +91 92209 24440

House of Musk reserves the right to update this policy from time to time, subject to applicable law. The policy applicable to an order will be interpreted in accordance with the consumer protection laws in force.